Frequently asked questions

Use any Book now button to book online through Fresha. You can also call or text 0416 673 727, or send a message through the contact page.

Please give 24 hours' notice to cancel or reschedule. Cancelling within 2 hours, not attending, or arriving more than 15 minutes late may incur a fee of $40 or 50% of the booking, whichever is greater.

Unfortunately not, as the treatment room is up a flight of stairs. Out-calls are available for selected services instead.

Yes, a $40 minimum spend applies to studio appointments. Products don't count towards it.

At least 5 mm, and ideally around 1 cm. If you've been shaving, allow about four weeks of regrowth.

• Lightly exfoliate the day before.
• Don't arrive hot or sweaty, as moisture makes waxing harder and can cause irritation.
• Avoid sun or solarium tanning beforehand.

• Wear loose clothing after your appointment.
• Avoid exercise and sweating for 24 hours, and sun or solariums for at least 48 hours.
• Use an after-waxing lotion morning and night for the first few days.
• Start gentle exfoliation after 3 days, then every 2 days for about a week.
• Rebook at least five weeks apart and avoid shaving in between.

• Single-use vinyl gloves for every treatment.
• Fresh linen for every client, washed with antibacterial detergent.
• Only new wax is used; it's never recycled.
• Spatulas are cleaned and stored in a sealed container.

Some people develop hives or folliculitis after waxing. If that's you, talk to your doctor about taking an antihistamine before or after your appointment.

• Exfoliate with a mitt or loofah about 24 hours before.
• Shave at least 36 hours before, and wax 3 to 4 days before.
• Remove any existing tan thoroughly for a more even, longer-lasting result.
• Arrive freshly showered, with no deodorant, moisturiser, oil or perfume.
• Wear loose clothing, and bring something to sit on in the car if you're worried about your seats.
• Don't arrive hot or sweaty; an evening appointment is ideal on a hot day.
• Avoid IPL or laser for 2 weeks before or after a tan.

• Leave the tan on for at least 2 hours, and up to 8. The longer it's on, the longer it lasts.
• Rinse without soap, body wash or scrubbing, and pat dry.
• Avoid baths, pools, spas and sweating for 24 hours, and long showers for a few days.
• Avoid milk and dairy products on the skin for 24 hours.
• A tan-extending moisturiser helps it last.

Yes. A consultation and test patch is needed at least 24 hours before your first treatment. It costs $40, which is credited to your first treatment if you go ahead.

Most clients see around 80% hair reduction by their sixth treatment, spaced 4 to 8 weeks apart. Results vary and 100% removal can't be guaranteed.

• Shave the treatment area 24 to 48 hours beforehand.
• Let us know about any light-sensitive medication.
• Avoid sunburn, and don't wax the area beforehand.
• Arrive on time; late arrivals may need to be rescheduled.

Not at the moment. ASAP skincare is available in the studio at 20% off RRP, so just ask at your next appointment.